Repairs and Jewelry Care

Repairs
At Melanie Stones, quality and craftsmanship is of our utmost concern. However, jewelry by its very nature is delicate. If you should experience the need for repair on any Melanie Stones jewelry item, please email melanie@melanie-stones.com. Please reference your Name, Address, Order Number and Repair Issue.

Only items purchased on melanie-stones.com and that were shipped to Canada are guaranteed for life. 

Repairs will be assessed on an individual basis.

  • Melanie Stones will repair at no charge any breakage caused by manufacturer defect.
  • Repairs deemed to be caused by misuse will incur a repair charge at the customer’s expense.
  • In any cases, a $25 fee will be charged for the delivery in Canada and United States, and a $60 fee will be charged for the delivery in all other countries.

Our Repairs Processing Center only accepts repairs for items purchased on melanie-stones.com.

Repairs for items purchased at one of our Retailers must be returned through the original point of purchase and cannot be accepted through the melanie-stones.com Returns Processing Center.

Beaded Bracelets
Each Melanie Stones beaded bracelet is made from the highest quality materials.

These materials are often cut from natural sources and the use of hairsprays, lotions, colognes or perfumes can alter the natural state of the materials used.

For this reason our bracelets are highly sensitive to water and wearing them while sleeping, showering, exercising, or in a pool or sauna should be avoided.

These elements can weaken the elastic cord that holds the bracelet together and can contribute to breakage in the future if not cared for properly.

To ensure the longevity of your Melanie Stones beaded bracelet, ROLL the bracelet on or off your arm, rather than pull, stretch or tug on the beads.

Repetitive tugging and pulling can cause the elastic to weaken and break over time and should be avoided.

To maintain the beauty of your beaded bracelets, we recommend cleaning the beads by using a humid cloth.