Delivery and Return Policies

OUR DELIVERY POLICY FOR ONLINE PURCHASES

Delivery policies
Delivery is free on all orders of $200 or more in Canada & United States and is at a flat rate of $15 everywhere in Canada and United States, no matter the amount of the purchase. Everywhere around the world, the fixed delivery rate is $40, regardless of the amount of the purchase. For any additional information, you can also contact our customer service by clicking here.

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number. This will allow you to be thrilled with the progress of your shipment.

Taxes and customs duty
Please be advised that all taxes (other than GST/QST), applicable fees and brokerage fees will be the client’s responsibility.

OUR RETURN POLICY FOR ONLINE PURCHASES

Refund for online purchases
Melanie Stones offers the possibility of a refund when the value does not exceed $250. If your purchase does not exceed this value before taxes, your jewel is eligible for a full refund within 30 days after purchase.

The conditions below must however be respected:

  • Only items that were shipped to Canada are accepted. Consequently, all international purchases are final sale.
  • The piece must be in perfect condition and must never have been worn.
  • If your initial purchase included several items, only one piece will be allowed to be returned. This policy is applied to prevent abuse.

All refunds will be made via the same payment method used at the time of purchase. It will be our pleasure to provide to you, a prepaid return shipping voucher for Canada post, in order for the return shipping process to be quick and simple.

Exchange policies for online purchases
For any jewel bought online with a value of $500 and less before taxes, we offer you the opportunity to exchange your purchase if it does not meet your expectations. Your purchase qualifies for our return policy for exchange within 30 days from the date of purchase. However, the following conditions must be respected:

  • Only items that were shipped to Canada are accepted. Consequently, all international purchases are final sale.
  • The piece must be in perfect condition and must never have been worn.
  • If your initial purchase included several items, only one piece will be allowed to be returned. This policy is applied to prevent abuse.

How to safely ship returns
If your purchase qualifies for one of our return policies, here are the procedures to follow in order to safely ship the piece back to us:

  • Contact us first to explain the reason of your return.
  • Make sure that the piece is well packed and well protected. Include all items that you originally received in your package (box, diamond certificate, certificate
).

By following these simple steps, you can rest assured that your package will be safely delivered. Once we receive your package, we will contact you within 5 business days to process your order, exchange or reimbursement. For any other inquiries regarding the procedures to follow, please contact our customer service by clicking here.

Manufacturing timeline
When you order a piece of jewelry on our website, we get to work within a few days to handcraft your precious jewelry with the utmost attention to detail and quality. The manufacturing lead time is ten to fifteen days maximum.

If it is a gift and you would like to have your package as soon as possible, please contact us to see the possibilities available to you.